Frequently Asked Questions
Quick Answers
Deposit Required?
25% for inflatable reservations • 50% for tent & event equipment reservations
Final Payment Due?
Inflatables: 72 hours before your event • Tent & Event Equipment: 7-14 days before installation depending on the season
Need to Make Changes?
Email us! It provides a written record and helps us process your request as quickly as possible.
Can I Add Items?
Usually yes! Subject to inventory and scheduling availability.
Can I Remove Items?
Possibly. Deadlines vary depending on what you've rented.
Weather Concerns?
Safety decisions are based on actual conditions—not just the forecast.
Delivery Time?
You'll receive an estimated one-hour delivery window by text before your event.
Setup Included?
Yes! Professional delivery and setup are included with every rental.
Need Power?
Each inflatable blower requires one dedicated 20-amp outlet within 100 feet.
Still Have Questions?
Call us at 609-694-8348 or email info@partyworksrentals.com.
Before You Book
Before reserving your equipment, we recommend taking a few minutes to confirm the following:
✔ You've measured the setup area using the dimensions listed on the product page.
✔ You have the required electrical outlets available for each inflatable blower.
✔ There is a clear path from the road to the setup location.
✔ Your event location is within our delivery area.
✔ Any required HOA, property owner, municipal, or community approvals have been obtained.
If you're unsure about any of these, contact us before booking—we're happy to help.
Why?
This will eliminate a surprising number of preventable issues.
FULL FAQ
Booking & Payments
How much is the deposit?
The required retainer depends on what you're renting.
Inflatables & Interactive Games
A 25% non-refundable retainer is required to reserve your equipment.
Tent & Event Equipment
A 50% non-refundable retainer is required.
If your reservation includes both inflatables and tents (or other event equipment), the 50% tent retainer applies because those reservations require significantly more inventory, staffing, and scheduling commitments.
Why are retainers non-refundable?
Once your reservation is confirmed, the equipment is removed from our available inventory and our team begins reserving delivery capacity, assigning staff, and planning routes specifically for your event.
Because those resources are committed to your reservation, retainers are earned when paid and are non-refundable.
When is my final payment due?
Inflatable Reservations
Your remaining balance is due 72 hours before your event.
Tent & Event Equipment
Non-Peak Season
- Final payment is due 7 days before installation.
Peak Season (May, June, September & October)
- Final payment is due 14 days before installation.
Reservations with unpaid balances after the due date may be removed from our delivery schedule until payment is received.
What payment methods do you accept?
We accept all major credit cards.
Checks may also be accepted for qualifying schools, municipalities, businesses, churches, and approved organizations.
Can I see the rental agreement before booking?
Absolutely.
We believe you should know exactly what to expect before reserving equipment.
You can review the agreement that applies to your event before booking.
📄 Residential Rental Agreement
📄 Corporate, School & Public Event Rental Agreement
Your applicable agreement will also be included with your reservation confirmation.
We encourage every customer to review it before placing a reservation.
Does receiving a quote reserve my equipment?
No.
Equipment remains available to other customers until your reservation has been completed with the required retainer and acceptance of the applicable rental agreement.
Popular equipment and weekends can book quickly, so we recommend completing your reservation as soon as your plans are finalized.
Making Changes to Your Reservation
What's the best way to request changes?
We strongly recommend emailing our office.
Email provides a written record for both you and our team, helps prevent misunderstandings, and allows us to review inventory, staffing, and routing before confirming any requested changes.
For urgent matters, you're always welcome to call us. However, requested changes are not considered approved until they're confirmed by Party Works Rentals.
Can I cancel my reservation?
Yes.
If you need to cancel your reservation, please email our office as soon as possible.
Cancellation policies differ depending on the equipment reserved, how far in advance we receive your request, and the circumstances surrounding the cancellation.
Inflatable reservations and Tent & Event Equipment reservations follow different cancellation and weather policies, so we'll review your reservation and explain the options available.
To avoid misunderstandings, cancellation requests are not considered received or approved until confirmed by Party Works Rentals in writing.
Can I remove items after booking?
Usually—but deadlines depend on the type of reservation.
Inflatable Reservations
Reasonable reductions may be approved when requested more than 72 hours before your event, subject to inventory and scheduling.
Within 72 hours, no reductions or removals are permitted.
Tent & Event Equipment
Requests made more than 14 days before your event may reduce up to 20% of the original contracted subtotal, subject to approval.
During Peak Season, reductions are not permitted within 14 days of installation.
Can I add items after booking?
Absolutely!
We love helping make your event even better.
Inflatable Reservations
Additional items may typically be added right up until delivery, subject to inventory and routing.
Tent & Event Equipment
Additional items are generally available until two days before installation, subject to inventory and scheduling.
What is the "Principal Rental Item"?
Every reservation has one primary attraction that serves as the foundation of your order.
Examples include:
- Your tent
- Your largest bounce house
- An obstacle course
- A water slide
- Your featured attraction
Because our staffing, routing, delivery vehicles, and inventory planning are built around this item, it cannot be removed after booking.
Removing the Principal Rental Item is considered cancelling the reservation.
Weather & Safety
What happens if rain is in the forecast?
Rain alone does not automatically cancel a reservation.
Forecasts often change, and many successful events take place despite rain predictions.
Our office monitors:
- NOAA weather data
- Live radar
- Manufacturer recommendations
- ASTM safety standards
- Actual conditions at your event location
Safety—not simply the forecast—determines whether equipment can safely operate.
When can't inflatables be used?
Inflatables must never be operated during:
- Thunder
- Lightning
- Severe rain
- Sustained winds or wind gusts over 15 MPH
- Any condition our staff determines is unsafe
If unsafe weather develops during your event, everyone must immediately exit the inflatable and the blower must be turned off until conditions improve.
What if Party Works determines conditions are unsafe?
Safety is always our highest priority.
If our team determines weather conditions make setup or operation unsafe, we'll discuss the available options based on your reservation and the circumstances.
Do tents have the same weather policy?
No.
Tents are specifically designed to provide shelter from rain and sun.
Because of that, forecasted rain or a chance of rain does not qualify for cancellation, refunds, rainchecks, or credits for tent rentals.
Do you offer rainchecks?
When eligible, qualifying inflatable reservations may receive a raincheck.
Rainchecks:
- Are valid for one year from your original event date
- Belong only to the original customer
- Cannot be transferred
- Have no cash value
- Must be used toward a future reservation
Tent rentals are not eligible for rainchecks.
Delivery & Setup
What time will you deliver?
Most deliveries are completed 1–3 hours before your event begins.
You'll receive an estimated one-hour delivery window by text message before your event.
Please remember that delivery windows are estimates and may change because of weather, traffic, previous installations, or routing adjustments.
Can my rental be delivered early?
Sometimes.
To provide the most efficient delivery routes, Party Works Rentals may occasionally deliver equipment before your event or retrieve it after your event has ended. These scheduling decisions are made solely at our discretion based on routing, staffing, weather, and operational needs.
When complimentary early delivery or delayed pickup is available, you'll enjoy extra time with the equipment at no additional charge. However, these scheduling accommodations are not guaranteed, cannot be requested, and do not extend your contracted rental period.
If you need guaranteed delivery or pickup outside of our standard routing, premium scheduling options may be available for an additional fee.
Do I need to be home?
Yes.
A responsible adult (18+) must be present to:
- Approve equipment placement
- Receive operating instructions
- Ensure the setup area is ready
If no one is present or the site isn't ready when our crew arrives, additional fees and rescheduling may apply.
Can you guarantee a specific delivery time?
Our delivery routes are carefully planned each day based on event times, staffing, equipment, traffic, and weather.
You'll receive an estimated one-hour delivery window before your event.
Unless an upgraded scheduling option has been purchased, delivery windows are estimates and cannot be guaranteed.
Is setup included?
Yes!
Professional delivery and setup are included with every rental.
The only exception is tables and chairs, which are delivered stacked unless setup service is purchased separately.
Do I need to be home for pickup?
Not necessarily.
As long as our crew has safe access to retrieve the equipment, someone does not need to be present.
Please remember to:
- Secure pets
- Unlock gates if necessary
- Keep the pickup path accessible
Preparing Your Property
How much space do I need?
Every product page lists the minimum setup space required.
Please measure carefully before booking.
Unfortunately, we cannot provide refunds if equipment doesn't fit due to insufficient space.
What surfaces can you set up on?
We can safely install on:
- Grass
- Artificial turf
- Asphalt
- Concrete
We generally cannot install on:
- Sand
- Dirt
- Gravel
- Mud
- Unstable ground
- Slopes
Why do I need sandbags?
Inflatables installed anywhere other than grass must be secured using commercial sandbags instead of stakes.
If your setup surface changes after booking, please let us know as soon as possible so we can bring the proper anchoring equipment.
Do I need to call 811?
If your inflatable will be staked into the ground, yes.
Customers are responsible for identifying sprinkler systems, septic systems, invisible pet fences, irrigation lines, underground utilities, and other buried hazards before installation.
How much power do I need?
Each inflatable blower requires:
- One dedicated 20-amp household outlet
- Located within approximately 100 feet of the setup location
If adequate power isn't available, a generator may be required.
Can I use my own extension cord?
No.
We provide commercial-grade extension cords specifically designed for our equipment.
Can I use my own generator?
Yes, provided it supplies adequate, properly grounded power.
Party Works Rentals is not responsible for equipment issues caused by customer-supplied generators.
Do water slides include a hose?
Yes.
We provide one 75-foot water hose with every water slide rental.
If additional hose length is required, you'll need to provide it or arrange for additional hose rental before delivery.
Equipment Rules
Can I move the inflatable after it's installed?
No.
For safety reasons, only Party Works Rentals employees may move or reposition equipment after installation.
Can dry inflatables get wet?
No.
Dry inflatables are manufactured differently than water slides and become extremely slippery when wet.
For everyone's safety, dry units must always remain dry.
Can I grill or smoke under a tent?
No.
Smoking, vaping, grills, propane appliances, charcoal grills, candles, fire pits, fireworks, and other open flames are prohibited under or near our equipment.
Will the equipment be clean?
Absolutely.
Every rental is thoroughly cleaned, sanitized, inspected, and tested before delivery.
Our crew also performs a final inspection during setup.
Tables & Chairs
Will you set up my tables and chairs?
Table and chair setup is available as an optional service.
Unless setup service is purchased, tables and chairs are delivered stacked.
Before pickup, they must be:
- Folded
- Restacked
- Placed in the agreed pickup location
A restacking fee may apply if our crew must perform this service during pickup.
Damage & Responsibility
Am I responsible if equipment is damaged?
Normal wear and tear is expected.
However, customers are responsible for damage resulting from:
- Misuse
- Theft
- Vandalism
- Unauthorized movement
- Pets
- Vehicles
- Failure to follow safety rules
- Operating equipment during unsafe weather
What if something stops working?
Call us immediately.
Many issues—such as a tripped breaker or unplugged blower—can be solved over the phone within minutes.
If an on-site service visit is required because of customer-related issues, a service charge may apply.
Supervision & Safety
Will someone stay with the rental?
Responsible adult supervision is required at all times.
Professional attendants are available for hire for public events only and supervise only the attraction assigned to them.
They do not supervise the entire event or provide general event security.
Still Have Questions?
Our team is always happy to help!
📞 Phone: 609-694-8348
📧 Email: info@partyworksrentals.com
This FAQ is intended to summarize our most frequently asked questions.
In the event of any conflict between this FAQ and your Reservation Invoice, Rental Agreement, or written correspondence from Party Works Rentals, those documents govern your reservation.
Thank you for choosing Party Works Rentals.
We look forward to helping you go beyond the ordinary!
Tents and Bounce Houses Are Just the Beginning — Go Beyond the Ordinary!